Privacy Policy & Terms of Service
Missed Call Maestro is a trading name of Leadverve AI Limited
Privacy Policy
Type of website: Software as a service
Effective date: 26th day of October, 2024
https://missedcallmaestro.com/ (the "Site") is owned and operated by Leadverve AI Limited. Leadverve AI Limited is the data controller and can be contacted at:
[email protected] or [email protected]
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
The personal data we will collect;Use of collected data;Who has access to the data collected; andThe rights of Site users.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting [email protected].
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
Users have provided their consent to the processing of their data for one or more specific purposes; andProcessing of user personal data is necessary for us or a third pary to pursue a legitimate interest. Our legitimate interest is not overriden by the interests or fundamenal rights and freedoms of users. Our legitimate interest(s) are: To provide a service offering.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
First and last name;Email address; andPhone number.
This data may be collected using the following methods:
Form.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect when the user performs certain functions may be used for the following purposes:
Communication.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If the law requires it;If it is required for any legal proceeding;To prove or protect our legal rights; andTo buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
Right to be informed;Right of access;Right to rectification;Right to erasure;Right to restrict processing;Right to data portability; andRight to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Bill Edwards
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Bill Edwards, at:
Terms of Service
Last updated: 12 July 2025
1. Introduction
1.1 These Terms of Service ("Terms") govern your access to and use of the Missed Call Maestro voicemail‑automation platform (the "Service"), which is operated by Leadverve AI Limited (a company incorporated in England & Wales, trading as "Missed Call Maestro", "we", "us" or "our").
1.2 By creating an account, integrating, or otherwise using the Service you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, organisation or other legal entity (a "Customer"), you represent that you have authority to bind that entity. If you do not agree, you must not use the Service.
2. Definitions
"Account" – the online account enabling you to configure and access the Service.
"Caller" – any end‑user who contacts your business and interacts with the Service.
"Content" – any text, audio, transcripts, data or other material processed by the Service, including Caller information.
"Documentation" – any user guides, FAQs or help materials we provide.
"Subscription" – the paid plan you select (monthly or annually) for access to the Service.
"UK Data Protection Laws" – the UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations 2003, and any replacing or amending legislation.
3. The Service
3.1 Missed Call Maestro answers calls on your dedicated telephone number, conducts an automated AI‑powered conversation with the Caller to gather the nature of their request and relevant contact details, and then:
(a) sends an email and/or SMS/WhatsApp notification to you containing the captured details; and
(b) sends a confirmation message to the Caller.
3.2 We continually develop the Service and may add, modify, or remove features. Where a change materially reduces core functionality, we will give you at least 14 days' notice.
4. Eligibility & Account Registration
4.1 You must be at least 18 years old and a business established in the United Kingdom to create an Account.
4.2 You are responsible for safeguarding your Account credentials and all activity that occurs under your Account.
5. Your Obligations
5.1 You must:
provide accurate business information, including a valid telephone greeting name if required;
use the Service only for lawful purposes.
6. Fees & Payment
6.1 Fees are set out on our pricing page or in your order form. All fees are exclusive of VAT.
6.2 Subscriptions are payable monthly in advance by direct debit/credit card.
6.3 Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6.4 We may change fees upon 30 days' notice; you may cancel before the new fees apply.
7. Data Protection
7.1 For the purposes of UK Data Protection Laws, you are the data controller in respect of Caller personal data and we are your data processor. A separate Data Processing Agreement ("DPA") forms part of these Terms.
7.2 We will:
process personal data only on your documented instructions;
implement appropriate technical and organisational measures to protect personal data;
ensure our personnel are subject to confidentiality obligations; and
assist you with data‑subject requests, impact assessments and audit rights as set out in the DPA.
8. Customer Communications & Content
8.1 You retain all rights to the Content you (or Callers) provide. You grant us a non‑exclusive licence to process and store Content for the purpose of providing and improving the Service.
8.2 You acknowledge that the Service relies on automatic speech recognition and large‑language‑model technology; transcripts may contain errors. You remain responsible for verifying the accuracy of any information provided to Callers.
9. Service Levels & Support
9.1 We aim for 99.5 % monthly uptime. Scheduled maintenance will be notified at least 24 hours in advance.
9.2 Support is available Monday–Friday, 09:00‑17:00 UK time by email at [email protected].
10. Intellectual Property
10.1 All intellectual property rights in the Service and Documentation are and remain ours or our licensors’.
10.2 You may not copy, modify, reverse engineer, or create derivative works of the Service.
11. Confidentiality
11.1 Each party must keep the other’s non‑public information confidential and use it only to perform its obligations under these Terms.
12. Disclaimers
12.1 The Service is provided on an “as‑is” and “as‑available” basis. We do not warrant that it will be uninterrupted, error‑free, or meet your specific requirements.
12.2 Except as expressly stated, all warranties, conditions and other terms implied by statute or common law are excluded to the maximum extent permitted by law.
13. Limitation of Liability
13.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under law.
13.2 Subject to 13.1, we are not liable (whether in contract, tort (including negligence) or otherwise) for any:
(a) loss of profit, revenue or business;
(b) loss or corruption of data;
(c) loss of goodwill; or
(d) indirect or consequential loss.
13.3 Our total aggregate liability arising out of or relating to the Service in any 12‑month period is limited to the fees paid by you to us for the Service in that period.
14. Indemnity
You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs and expenses arising from your breach of these Terms, your misuse of the Service, or infringement of any third‑party rights.
15. Suspension & Termination
15.1 Either party may terminate immediately for convenience by giving written notice unless entered into contractually otherwise.
15.2 We may suspend or terminate the Service immediately if you materially breach these Terms and (where capable of remedy) fail to cure the breach within 14 days of notice.
15.3 On termination: (a) all licences granted cease; (b) you remain liable for unpaid fees up to the termination date; and (c) we will delete your Content after a 30‑day retention period unless required by law to keep it.
16. Force Majeure
Neither party is liable for delay or failure to perform obligations caused by events beyond its reasonable control (including power failures, acts of God, strikes, disease, or Internet outages).
17. Changes to These Terms
We may amend these Terms from time to time. We will give you at least 30 days’ notice via email or the Service dashboard. Continued use after the effective date constitutes acceptance.
18. Governing Law & Jurisdiction
These Terms and any dispute arising from them are governed by English law. The courts of England & Wales have exclusive jurisdiction.
19. Notices & Contact Information
Legal notices must be sent by email to [email protected] and by post to our registered office at Leadverve AI Limited, 6 Neale Street, Clowne, Chesterfield, S43 4RX.
If you have questions about these Terms please contact us at [email protected].
© 2025 Leadverve AI Limited. All rights reserved.